Complaints and suggestions

Your opinion is of paramount importance to us, and we are committed to providing high quality service.

Tell us about your experience and moments during your stay, and if you had an experience that did not meet your expectations or if you have suggestions on how we can improve, we are here to listen.

How You Will Submit a Complaint or Suggestion:

To submit a complaint or suggestion quickly and conveniently, fill out our online form at the bottom of the page. Provide as much detail as possible so that we can fully understand your situation.

– What Will Happen After Sending a Complaint:

Once we receive your complaint or suggestion, our dedicated team will review it carefully. We will make every effort to resolve complaints as quickly as possible and keep you informed of progress. Your suggestions will help us to constantly improve our services.

– Your Privacy:

We ensure strict confidentiality of your personal data during the claims handling process. More details about our privacy policy can be found in the dedicated section of our website.

– Your Feedback is Important:

We sincerely appreciate your feedback, which enables us to learn and grow. Your opinion is critical to our commitment to provide exceptional service.

Thank you for choosing the Pagoda Lifestyle hotel and sharing your experiences and suggestions with us. We are here to listen to you and to ensure that you always enjoy your stay with us.