{"id":9300,"date":"2023-10-25T09:20:25","date_gmt":"2023-10-25T09:20:25","guid":{"rendered":"https:\/\/pagodahotel.it\/suggestions-and-complaints\/"},"modified":"2024-04-04T15:25:26","modified_gmt":"2024-04-04T15:25:26","slug":"suggestions-and-complaints","status":"publish","type":"page","link":"https:\/\/pagodahotel.it\/en\/suggestions-and-complaints\/","title":{"rendered":"Suggestions and complaints"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lo5k02ux-deee36bf01c400231d8fb52bdd119608\">\n.avia-section.av-lo5k02ux-deee36bf01c400231d8fb52bdd119608{\nbackground-color:#f2f2f2;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-lo5k02ux-deee36bf01c400231d8fb52bdd119608 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9300'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10k6mbl-804841df4580bea712caa7b9eca079bd\">\n#top .av-special-heading.av-10k6mbl-804841df4580bea712caa7b9eca079bd{\npadding-bottom:15px;\nfont-size:40px;\n}\nbody .av-special-heading.av-10k6mbl-804841df4580bea712caa7b9eca079bd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-10k6mbl-804841df4580bea712caa7b9eca079bd .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-10k6mbl-804841df4580bea712caa7b9eca079bd .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-10k6mbl-804841df4580bea712caa7b9eca079bd .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-10k6mbl-804841df4580bea712caa7b9eca079bd .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-10k6mbl-804841df4580bea712caa7b9eca079bd av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Complaints and suggestions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='hr av-lpnxp5w1-46dd1d0c2249152519d9aa5281104b0d hr-full  avia-builder-el-2  el_after_av_heading  el_before_av_one_half  hr-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-3c9ump-5cc1fd2a9dc84bd3b4cebdf0ff4419b2 av_one_half  avia-builder-el-3  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lo5jiyjj-5e603e4a21924b5f75c391861c4a6447\">\n#top .av-special-heading.av-lo5jiyjj-5e603e4a21924b5f75c391861c4a6447{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lo5jiyjj-5e603e4a21924b5f75c391861c4a6447 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lo5jiyjj-5e603e4a21924b5f75c391861c4a6447 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lo5jiyjj-5e603e4a21924b5f75c391861c4a6447 av-special-heading-h3  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >  Your opinion is of paramount importance to us, and we are committed to providing high quality service.  <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lo5jlpnx-41e36df49bac5d9ff877855c1bd35335 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Tell us about your experience and moments during your stay, and if you had an experience that did not meet your expectations or if you have suggestions on how we can improve, we are here to listen.<\/p>\n<p><strong>How You Will Submit a Complaint or Suggestion:<\/strong><\/p>\n<p>To submit a complaint or suggestion quickly and conveniently, fill out our online form at the bottom of the page. Provide as much detail as possible so that we can fully understand your situation.<\/p>\n<p><strong>&#8211; What Will Happen After Sending a Complaint:<\/strong><\/p>\n<p>Once we receive your complaint or suggestion, our dedicated team will review it carefully. We will make every effort to resolve complaints as quickly as possible and keep you informed of progress. Your suggestions will help us to constantly improve our services.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-wgiov5-d6a3e9f8ee488ad2c45c4bc367b8c575 av_one_half  avia-builder-el-6  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p><br \/>\n<section  class='av_textblock_section av-lo5jnd4q-10baa1a1c908b0226c0db6022229bd5e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>&#8211; Your Privacy:<\/strong><\/p>\n<p>We ensure strict confidentiality of your personal data during the claims handling process. More details about our privacy policy can be found in the dedicated section of our website.<\/p>\n<p><strong>&#8211; Your Feedback is Important:<\/strong><\/p>\n<p>We sincerely appreciate your feedback, which enables us to learn and grow. Your opinion is critical to our commitment to provide exceptional service.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-lo5joliu-e568028420e75b76c3f6f5969638f10a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Thank you for choosing the Pagoda Lifestyle hotel and sharing your experiences and suggestions with us. We are here to listen to you and to ensure that you always enjoy your stay with us.<\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9300'><div class='entry-content-wrapper clearfix'>\n<div  class='hr av-dytxdt-db539a3272b08a122b225780cca6c667 hr-full  avia-builder-el-10  el_after_av_section  el_before_av_contact  avia-builder-el-first  hr-no-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<form action=\"https:\/\/pagodahotel.it\/en\/suggestions-and-complaints\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-11  el_after_av_hr  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h2 class=''>Contact information  <\/h2><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">Name (required) <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Last name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Phone (oggligatory) <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\" class=\"textare_label hidden textare_label_avia_4_1\">Complaint <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class='  first_form  form_element form_element_half' id='element_avia_5_1'><input  name=\"avia_5_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_5_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_5_1\">I have read and understood your reasonable terms <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_6_1\" class=\"hidden \" id=\"avia_6_1\" value=\"\" \/><\/p><p class=' form_element_half  form_element form_fullwidth' id='element_avia_7_1'><span class='value_verifier_label'>2 + 5 = ?<\/span><input name=\"avia_7_1_verifier\" type=\"hidden\" id=\"avia_7_1_verifier\" value=\"474446221\"\/><label for=\"avia_7_1\">Please prove that you are human by solving the equation <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><input name=\"avia_7_1\" class=\"text_input captcha\" type=\"text\" id=\"avia_7_1\" value=\"\"\/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send data\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9300","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/pages\/9300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/comments?post=9300"}],"version-history":[{"count":2,"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/pages\/9300\/revisions"}],"predecessor-version":[{"id":9302,"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/pages\/9300\/revisions\/9302"}],"wp:attachment":[{"href":"https:\/\/pagodahotel.it\/en\/wp-json\/wp\/v2\/media?parent=9300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}