{"id":9317,"date":"2023-10-25T09:20:25","date_gmt":"2023-10-25T09:20:25","guid":{"rendered":"https:\/\/pagodahotel.it\/suggestions-et-plaintes\/"},"modified":"2024-04-04T15:25:27","modified_gmt":"2024-04-04T15:25:27","slug":"suggestions-et-plaintes","status":"publish","type":"page","link":"https:\/\/pagodahotel.it\/fr\/suggestions-et-plaintes\/","title":{"rendered":"Suggestions et plaintes"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lo5k02ux-deee36bf01c400231d8fb52bdd119608\">\n.avia-section.av-lo5k02ux-deee36bf01c400231d8fb52bdd119608{\nbackground-color:#f2f2f2;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-lo5k02ux-deee36bf01c400231d8fb52bdd119608 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9317'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22\">\n#top .av-special-heading.av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22{\npadding-bottom:15px;\nfont-size:40px;\n}\nbody .av-special-heading.av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22 .av-special-heading-tag{\nfont-size:40px;\n}\n.av-special-heading.av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-10k6mbl-47d2a918758ff998315c8e06c3c0ac22 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Plaintes et suggestions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='hr av-lpnxp5w1-46dd1d0c2249152519d9aa5281104b0d hr-full  avia-builder-el-2  el_after_av_heading  el_before_av_one_half  hr-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-3c9ump-5cc1fd2a9dc84bd3b4cebdf0ff4419b2 av_one_half  avia-builder-el-3  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lo5jiyjj-35a65b1334cc1507c9a9c06f4f213038\">\n#top .av-special-heading.av-lo5jiyjj-35a65b1334cc1507c9a9c06f4f213038{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lo5jiyjj-35a65b1334cc1507c9a9c06f4f213038 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lo5jiyjj-35a65b1334cc1507c9a9c06f4f213038 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lo5jiyjj-35a65b1334cc1507c9a9c06f4f213038 av-special-heading-h3  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >  Votre avis est d\u2019une importance capitale pour nous et nous nous engageons \u00e0 fournir un service de haute qualit\u00e9.  <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lo5jlpnx-41e36df49bac5d9ff877855c1bd35335 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Racontez-nous votre exp\u00e9rience et les moments que vous avez v\u00e9cus pendant votre s\u00e9jour. Si votre exp\u00e9rience n&rsquo;a pas \u00e9t\u00e9 \u00e0 la hauteur de vos attentes ou si vous avez des suggestions d&rsquo;am\u00e9lioration, nous sommes \u00e0 votre \u00e9coute.<\/p>\n<p><strong>Comment envoyer une plainte ou une suggestion :<\/strong><\/p>\n<p>Pour soumettre une plainte ou une suggestion de mani\u00e8re rapide et pratique, veuillez remplir notre formulaire en ligne au bas de la page. Veuillez fournir le plus de d\u00e9tails possible pour nous permettre de bien comprendre votre situation.<\/p>\n<p><strong>&#8211; Que se passe-t-il apr\u00e8s l&rsquo;envoi d&rsquo;une plainte ?<\/strong><\/p>\n<p>D\u00e8s que nous recevons votre plainte ou votre suggestion, notre \u00e9quipe d\u00e9vou\u00e9e l&rsquo;examine attentivement. Nous ferons tout notre possible pour r\u00e9soudre les plaintes le plus rapidement possible et nous vous tiendrons inform\u00e9 de l&rsquo;\u00e9volution de la situation. Vos suggestions nous aideront \u00e0 am\u00e9liorer constamment nos services.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-wgiov5-d6a3e9f8ee488ad2c45c4bc367b8c575 av_one_half  avia-builder-el-6  el_after_av_one_half  avia-builder-el-last  flex_column_div  '     ><p><br \/>\n<section  class='av_textblock_section av-lo5jnd4q-10baa1a1c908b0226c0db6022229bd5e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>&#8211; Votre vie priv\u00e9e :<\/strong><\/p>\n<p>Nous garantissons une confidentialit\u00e9 maximale de vos donn\u00e9es personnelles au cours du processus de traitement des plaintes. Vous trouverez plus de d\u00e9tails sur notre politique de confidentialit\u00e9 dans la section d\u00e9di\u00e9e de notre site web.<\/p>\n<p><strong>&#8211; Votre avis est important :<\/strong><\/p>\n<p>Nous appr\u00e9cions sinc\u00e8rement vos commentaires, qui nous permettent d&rsquo;apprendre et de nous d\u00e9velopper. Votre opinion est cruciale pour notre engagement \u00e0 fournir un service exceptionnel.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-lo5joliu-e568028420e75b76c3f6f5969638f10a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nous vous remercions d&rsquo;avoir choisi l&rsquo;h\u00f4tel Pagoda Lifestyle et de nous avoir fait part de votre exp\u00e9rience et de vos suggestions. Nous sommes \u00e0 votre \u00e9coute et veillons \u00e0 ce que votre s\u00e9jour chez nous soit toujours agr\u00e9able.<\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9317'><div class='entry-content-wrapper clearfix'>\n<div  class='hr av-dytxdt-db539a3272b08a122b225780cca6c667 hr-full  avia-builder-el-10  el_after_av_section  el_before_av_contact  avia-builder-el-first  hr-no-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<form action=\"https:\/\/pagodahotel.it\/fr\/suggestions-et-plaintes\/\" method=\"post\" data-fields-with-error=\"Erreurs trouv\u00e9es dans les champs suivants :\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-11  el_after_av_hr  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h2 class=''>Informations sur les contacts  <\/h2><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">Nom (obligatoire) <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Nom de famille <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">T\u00e9l\u00e9phone (objectif) <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\" class=\"textare_label hidden textare_label_avia_4_1\">Plainte <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><textarea  name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class='  first_form  form_element form_element_half' id='element_avia_5_1'><input  name=\"avia_5_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_5_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_5_1\">J\u2019ai lu et compris vos conditions raisonnables <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_6_1\" class=\"hidden \" id=\"avia_6_1\" value=\"\" \/><\/p><p class=' form_element_half  form_element form_fullwidth' id='element_avia_7_1'><span class='value_verifier_label'>0 + 2 = ?<\/span><input name=\"avia_7_1_verifier\" type=\"hidden\" id=\"avia_7_1_verifier\" value=\"877727427\"\/><label for=\"avia_7_1\">Merci de prouver que vous \u00eates un humain en donnant le r\u00e9sultat de cette op\u00e9ration <abbr class=\"required\" title=\"requis(e)\">*<\/abbr><\/label><input name=\"avia_7_1\" class=\"text_input captcha\" type=\"text\" id=\"avia_7_1\" value=\"\"\/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Envoyer des donn\u00e9es\" class=\"button\"  data-sending-label=\"Envoi\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9317","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/pages\/9317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/comments?post=9317"}],"version-history":[{"count":2,"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/pages\/9317\/revisions"}],"predecessor-version":[{"id":9319,"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/pages\/9317\/revisions\/9319"}],"wp:attachment":[{"href":"https:\/\/pagodahotel.it\/fr\/wp-json\/wp\/v2\/media?parent=9317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}